Terms of Use for Keller Williams Realty, LLC
Effective Date: July 30, 2026

Please read these Terms of Use (this "Agreement") carefully. This Agreement is a legal agreement between you and Keller Williams Realty, LLC and its affiliates (as applicable, based on the Services) ("we," "us," or "our") governing your access and use of any website or mobile application provided by us from which you are accessing this Agreement (collectively, the "Services"). "You" and "your" mean both an individual using the Services and an entity if you are using the Services on behalf of, or for the benefit of, a third-party entity (for example, a KW Market Center (as defined below)). The parties to this Agreement shall be known collectively as the "Parties" and each singularly as a "Party".

By registering an account, clicking or tapping any button or box marked "accept," "agree," or "OK" (or any other similar word), or by using the Services, you agree to this Agreement and any changes to it.

We are a real estate franchisor. We license the use of our name to independently owned franchisees to operate real estate brokerage offices (each, a "KW Market Center"). KW Market Centers enter relationships with real estate agents who are their independent contractors (each, a "KW Agent"). This Agreement does not apply to any products or services, including any real estate brokerage or ancillary services, offered or provided to you by a KW Market Center or their KW Agents (collectively, the "Other Services"), regardless of whether the Other Services were initiated by your interaction with the Services (including any websites where we operate such website's infrastructure) or directly with a KW Market Center or their KW Agent(s). Keller Williams does not monitor or control the privacy practices of KW Market Centers or their KW Agents and is not responsible or liable to you for their independent use of any KW Websites or KW Apps (including Command). Please consult with the applicable KW Market Center(s) or their KW Agent(s) to learn more about any terms and conditions that apply to their provision of the Other Services to you.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS DESCRIBED IN SECTION 16 BELOW, REQUIRES USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN BY JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OR CLASS ARBITRATIONS.

1. Effective Date

The "Effective Date" legend shows when this Agreement was last changed. We may change this Agreement by notifying you by any reasonable means, including posting a revised Agreement through the Services.

Subject to applicable laws, we may, at any time and without liability: (a) modify or discontinue all or part of the Services; or (b) charge, modify, or waive any fees required to use the Services.

2. License to Use the Services

Subject to your compliance with the terms and conditions of this Agreement, we grant you a limited, revocable, personal, and non-exclusive license to use the Services. The Services, and all its elements, are owned by us or licensed to us by third parties. We and our third-party licensors retain all right, title, and interest in the Services, including all patent, copyright, trademark, and trade secret rights therein. The Services may not work with all hardware or devices. You are responsible for obtaining, maintaining, and paying for all hardware, telecommunications, and other services needed for you to use the Services. The Services may include software applications that may make additional third-party products and services available to you (collectively, the "Apps"). You may be required to download or use specific software and Apps for certain components of the Services to function properly.

3. Registration; Usernames and Passwords; Communications

You may have to register an account with us to use the Services. If you decide to register an account with us, you may need to provide us with your name, email address, username, password, and other necessary registration information to create and access your account. We may reject, or require that you change, any username, password, or other information that you provide to us in registering your account. Your username and password are for your personal use only and must be kept confidential. You are responsible for the security of your account and all actions associated with it. You must promptly notify us of any confidentiality breach or unauthorized use of your username or password, or your Services account. You may not sell or otherwise transfer your account to any third-party without our prior written consent.

We may use telephonic or electronic means to communicate with you when: (a) you use the Services; (b) you send us emails; (c) we post a notice or otherwise need to contact you regarding the Services; or (d) we desire to contact you about other related real estate products or services. You: (x) consent to receive communications, including notifications, from us in an electronic form; (y) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in a hard copy writing; and (z) authorize us to contact you about the Services or other real estate products or related services at the telephone number and email address you provided, even if your number is on a federal, state, or internal Do Not Call list, and to send marketing calls and texts to you using an automated system for selection or dialing of numbers or pre-recorded or artificial voice messages that relate to real estate products or services. With respect to (z) in the immediately preceding sentence, your consent is not required to purchase products or services and you may unsubscribe at any time.

4. Information Collected or Provided to Us Through the Services

With respect to any information you provide to us through the Services, you represent, warrant, and covenant that: (1) You have and will comply with all laws applicable to your sharing of any such information you provide or access through the Services; (2) The information you provide is and will remain accurate and complete, and you will maintain and update the information as needed; and (3) You have all necessary rights and permissions to provide us with such information and authorize our processing of such information under this Agreement.

By using our Services, you agree that we may automatically collect information from you and your device while using our Services. This information may include any actions you take on our websites or mobile applications, including links visited, session details and duration, and what you type into our websites or mobile applications. Additionally, you agree that we may share the information we collect through the Services, including Personal Information, with our Affiliated Entities and other third parties. You also agree that we may collect, transmit, and process information collected by the Services consistent with our Privacy Policy, as updated over time.

5. Your Conduct

You represent, warrant, and covenant that you will not: use the Services unlawfully; post threatening, defamatory, obscene, or infringing materials; introduce malware; link or integrate the Services without permission; impersonate others; transmit spam; harvest user information; interfere with the Services; inhibit others from using the Services; reproduce, modify, distribute, or reverse engineer the Services; remove proprietary notices; frame or mirror the Services; systematically download content; tamper with security; scrape or data-mine content with robots, spiders, or AI Tools without prior written consent; use AI Tools to train models on Services content without consent; use AI Tools to violate rights; use Services or AI outputs to build competing products; input sensitive Personal Information or third-party trade secrets into AI features without consent; or use AI features to deceive or bypass security. We may monitor use for compliance, remove materials, and disclose access information as appropriate. You are solely responsible for complying with all applicable laws related to your use of the Services.

6. Third Party Materials; Links

Some of the Services functionality may be provided by third parties, including Apps (collectively, the "Third Party Materials"), or allow for the routing or transmission of such Third Party Materials, including via links. We do not endorse Third Party Materials and are not responsible for third-party actions or omissions. Third Party Terms may apply. We may block or disable access to Third Party Materials at any time.

7. Artificial Intelligence

Some Services functionality may incorporate or enable AI provided by us or third parties. AI may produce inaccurate or unreliable results; you must critically evaluate outputs before relying on them. Collection and processing of data via AI may involve privacy and security risks. AI outputs are for informational purposes only and do not constitute professional real estate, legal, or financial advice. As between you and us, we (or our licensors) own AI technologies and Output; we grant a limited, revocable, non-exclusive, non-transferable license to use Output solely for personal, non-commercial, real estate-related purposes. You may not use Output to train competing AI products. Property valuations, mortgage calculations, or summaries generated by AI are estimates only and must be independently verified.

8. Transactions

You may purchase products, services, or Apps through the Services (each a "Transaction"). You represent that you have the right to use any payment method provided and grant us the right to provide such information to third parties to facilitate Transactions. Unless otherwise stated, Transactions are final, non-cancellable, and non-refundable. You are responsible for applicable taxes.

9. Feedback

If you provide ideas, proposals, suggestions, or other materials through the Services ("Feedback"), you hereby assign to us all right, title, and interest in and to any such Feedback.

10. Submissions

With respect to posts, blogs, reviews, testimonials, comments, or similar content you make available through the Services (each, a "Submission"), you grant us an unlimited, worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable license to reproduce, distribute, perform and display, create derivative works of, adapt, modify and otherwise use, analyze and exploit such Submission for any purpose consistent with our Privacy Policy.

11. Our Proprietary Rights

We and our third-party licensors own the Services. Our trade names, trademarks and service marks include Keller Williams, KW, and associated logos. You may not use our marks in connection with any product or service that is not ours, or in any manner that is likely to cause confusion, without prior written consent.

12. Disclaimer of Warranties

THE SERVICES, INCLUDING ANY AI-GENERATED OUTPUTS OBTAINED THROUGH THE SERVICES, ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND AND WE DO NOT PROVIDE ANY WARRANTY THAT THE SERVICES WILL BE FREE FROM ERRORS OR INTERRUPTION. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13. Limitation of Liability

UNDER NO CIRCUMSTANCES WILL WE OR ANY OF OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR REPRESENTATIVES (COLLECTIVELY, THE "AFFILIATED ENTITIES") BE LIABLE FOR ANY LOST PROFITS, REVENUES, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COST OF COVER, OR PUNITIVE DAMAGES IN CONNECTION WITH THIS AGREEMENT. THE AGGREGATE LIABILITY OF THE AFFILIATED ENTITIES WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CAUSE OF ACTION; OR (B) ONE HUNDRED DOLLARS ($100.00). YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THE SERVICES.

14. Indemnity

You agree to defend, indemnify and hold harmless the Affiliated Entities from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees arising out of or resulting from: (a) the Services; (b) the Other Services; (c) any violation of this Agreement by you; and (d) any claim that your Submission or use of the Services violates the intellectual property, privacy, or other rights of a third party.

15. Termination

This Agreement is effective until terminated. We may terminate or suspend your use of the Services at any time and without prior notice for any or no reason. Upon any such termination or suspension, your right to use the Services will immediately cease.

16. Governing Law; Dispute Resolution; Class Action Waiver

This Agreement is governed solely by the laws of the United States and the State of Texas, U.S.A., without regard to conflicts of law. ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL BE RESOLVED VIA ALTERNATIVE DISPUTE RESOLUTION INSTEAD OF IN COURT BY A JUDGE OR JURY. The Parties will negotiate in good faith, then attempt mediation administered by the American Arbitration Association in Austin, TX, then binding arbitration in Austin, TX on an individual basis. CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. YOU AND WE EACH WAIVE THE RIGHT TO TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.

17. Information or Complaints

If you have a question or concern regarding the Services, contact Keller Williams Realty, LLC at (512) 306-7191. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. For local brokerage questions regarding Serge & Margarita Brice / KW Grand Homes, email serge.brice@me.com or call 939-267-8178.

18. Copyright Infringement Claims

The Digital Millennium Copyright Act of 1998 (DMCA) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. Notices and counter-notices must meet DMCA statutory requirements. See https://www.copyright.gov for details. Notices and counter-notices must be sent in writing to:

Keller Williams Realty, LLC Legal Department 1221 S. Mopac Expressway, Suite 400 Austin, Texas 78746 Email: Legal@kw.com Telephone: (512) 327-3070

It is policy to terminate, in appropriate circumstances, a user's right to use the Services if they are determined to be repeat infringers. See also the DMCA page on this website.

19. Export Controls; International Use

You are responsible for complying with United States export controls. Access to the Services from locations outside the United States is at your own risk. Where required by applicable law, transfers may be governed by appropriate legal safeguards. Information may be transferred to, stored, and processed in the United States.

20. Miscellaneous

This Agreement does not create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and us. If any provision is found unlawful or unenforceable, that provision will be deemed severable and will not affect the remaining provisions. You may not assign your rights without our prior written consent. We may assign our rights without restriction. This Agreement is the entire agreement between you and us regarding its subject matter. We will not be responsible for any failure to fulfill any obligation due to any cause beyond our reasonable control.

Local note: This independently owned Keller Williams office (Serge & Margarita Brice / KW Grand Homes, Puerto Rico, Lic. E-119) displays these Terms for convenience regarding Keller Williams Realty, LLC Services. Real estate brokerage services you receive locally are Other Services governed by applicable Puerto Rico law and any agreement with the local Market Center or Agent.